Use BFF live chat tool to increase conversion rate by 45% and more with these few tips. Here is what Neil Patel the online marketing guru says about live chat: (Reference: /neilpatel.com/blog/live-chat/)
Live chat helps in the customer’s decision-making process. Many times, customers who use live chat are either considering making a purchase or in the process of making a purchase.
Communicating with customers at this point is crucial, and it works. Forrester Research found that roughly 44% of online customers say that having questions answered by a live person while purchasing something is one of the most important features of a website.
Live chat leaves customers feeling satisfied. Because customers get questions answered quickly and easily, they leave the interaction with a positive view of the site.
People just love the ability to communicate in real-time and get questions answered in a jiffy. If your customers are on your website, they’ll be able to get instant help without waiting at all.
A chat study revealed that “live chat can increase online leads by an average of 40 percent.” And that’s just an average.
If customers know they’re talking to a living, breathing human, they’ll be a lot more open to making a purchase, and they’ll have a better view of your company.
Live chat cuts support costs in half and increases conversion rates by almost half, they’re much more open to the idea. (Imagine that!)
Want to increase your conversion rate by 45% and more?